Direct Dealer Warranty against Manufacturing Defect Coverage Policy (Updated - Starting January 1st, 2024)
SounDigital and Ground Zero offer a standard warranty of 2 years if sold and installed by an authorized direct retailer, or 1 year if sold over the counter by an authorized retailer.
Proof of sale and/or proof of Install are required and MUST be attached to the request when submitting.
If no receipt is included in the request, the default warranty period is 1 (one) year from the date of sale to the dealer, and items will be FOR SERVICE ONLY.
Serial Number Required for Credit. Items missing the Serial Number will be eligible for repair based on first date of purchase of the specific model by the dealer.
SounDigital items that are found to be defective within 180 (one hundred and eighty) days of sale to the consumer are eligible for credit, and only if specified at the time of the request.
• Items requesting credit must include all original packaging and accessories, serial number doe s not need to match, model does.
• Items not in original packaging, or missing parts / accessories, end caps, high level harness, etc., will be repaired and returned to the dealer.
• All Items marked as Inspect and Service will be repaired and returned to the dealer.
Ground Zero items that are found to be defective within 90 (ninety) days of sale to the consumer are eligible for credit, if specified at the time of the request.
• Amplifiers and Processors requesting credit must include all original packaging and accessories.
• Amplifiers and Processors not in original packaging will be repaired and returned to the dealer.
Credit Details
• Credit window is from date of sale to date of request, The RA process is designed to be done regularly, not stockpiled.
• Credit is subject to approval, physical condition of item is taken into consideration, and credit is not guaranteed.
• During any date outside of the above windows, within the warranty period, the item will be serviced and returned to the dealer
Notes Regarding ALL ACCOUNT TYPES (Direct and Distributor)
Only defective parts should be sent. Please do not send new or used products for inspection
Items found to be of no fault or with no problem found will be sent back to the dealer, in the condition that we received it, and a $40 service charge and $20 return shipping charge will be billed to the dealer’s account.
Items not covered under warranty might be repairable, at a cost to the dealer, and return shipping will be billed to the dealer’s account.
Items sent in that are marked as Out of Warranty Repair at the time of the RMA Approval, will automatically be subject to a $75 repair charge on amplifiers up to 3000W, $150 Above 3000W, and $300 for 20K and 35K and a $10 return shipping charge, per amplifier. This will automatically be invoiced to the dealers account.
Items sold more than 6 months past their discontinuation are not eligible for warranty consideration.
Current Model Refurbished Items carry with them a 90 day, inspect and service only warranty against manufacturing defect
The following is not covered by the warranty:
• Visible or physical damage not limited to but including: damage caused by gravity, driver cone or surround damaged due to panel interference, over excursion, driver “ported”, terminal broken off or melted, finger poking, water and/or other liquids, welded/melted/burned/discolored voice coils or damaged/destroyed formers will not be covered
• Equipment damaged in shipping to service will not be covered. Please make sure all items are safely packaged and protected. Poor packaging and damage claims are the responsibility of the shipper.
The policy information above was active August 1, 2020, and updated on December 15th, 2023. This agreement supersedes any previous warranty policy that was in place by HKI SounDigital USA, SounDigital USA, Ground Zero USA, HKI USA, HKI, and Four Connect USA.
Approved RMA numbers are valid for 90 days, and will be listed in your account for that amount of time. If an RMA is no longer listed, please resubmit your request.
HKI reserves the right to update or change the above policy and information at any time.
By accepting this, you acknowledge and agree to these changes and this policy in full.
